Return and exchange of marchandise
You can return items purchased on Prunelle.ca within 7 days following their reception in their original packaging. To return an item, please call our customer service at 514 905-9949 to receive a return number. Prunelle.ca may refuse any return if you do not have a return number.
A restocking fee may apply depending on the product. On a case by case basis, or marble tables and sofas restocking fees can be up to 25% of the value.
The invoice must be included with the returned product. The return address will be given to you by phone. You must pay the delivery fees and assume the risks for returned products, unless Prunelle.ca has shipped you a wrong item or if it was damaged or defective. Clients are responsible for all shipping & handling, to and from their location for all orders that are returned due to no fault of us, the vendor.
In that case,Prunelle.ca will cover the delivery fees, if the products are returned with a carrier that covers loss or damage. Upon receipt of the returned products and after review, any amount taken from your credit card for Prunelle.ca will be credited, minus the transportation fees. Please note that delivery fees are not refundable. The returned products must be in the same condition as first delivery.
Return address :
3480-A rue Griffith. Door 7
Ville Saint-Laurent, QC H4T 1A7
Tél : 514 905-9949